Senior Director of Customer Support
Talkspace · New York, NY (Remote) · US
Digital Health
Remote
physician
Dentist
Demand65
Career growth60
Healthcare fit42
Remote potential85
5-year outlook
Likely a competitive senior operations leadership role, but compensation will depend on scope, location, and telehealth market conditions; no salary figure is provided. Long-term outlook is stable for experienced support operations leaders, though growth may be tied to company scale and telehealth demand.
Clinical license
Not required
Applicant reach
narrow
Seniority
executive
Employment type
–
Date found
2026-10-29
Intelligence details
Flexible work details
- Eligible countries
- United States
- License jurisdiction
- US
- Profession fit
- physician, Dentist
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering only if you have deep customer support or patient/member operations leadership experience and want a senior digital health operations role. Most clinicians without 10+ years of customer-facing support leadership should deprioritize this role.
Who should apply
Clinicians with significant customer service, patient access, call center, member support, or healthcare operations leadership experience; nurses or doctors who have led large support/operations teams in telehealth, payer, or digital health settings.
CV angle
Reframe real clinical and operational experience around member/customer experience, escalation resolution, cross-functional collaboration with product and clinical teams, quality metrics, SLA/KPI management, team training and mentorship, and process improvement. Emphasize any actual leadership of support, patient access, call center, or service operations without overstating non-clinical experience.
Skills to highlight
- Customer support operations leadership
- Team mentorship and performance management
- KPI and SLA management
- Budget and resource planning
- Cross-functional collaboration
- Escalation and complaint resolution
- Voice of Customer analysis
- Process improvement and scalability
Role summary
Leads Talkspace's customer support department, including strategy, team leadership, daily support operations, SLAs/KPIs, budget management, member escalation resolution, and cross-functional collaboration with product, engineering, and clinical teams.
We publish our own intelligence summary, never the full job description. Always confirm details with the employer when you apply.