Subscription, billing and refunds

Current plans

Paid plans build on the free plan. Free document allowances are a one-time window after you add your CV, not a monthly reset; paid allowances reset each billing month.

• Free — $0: Full job board access, for life; Unlimited apply clicks; Healthcare fit score and match reasoning; 2 ATS-optimised CVs + 2 cover letters (one-time, after CV upload); Sponsored opportunity emails (disclosed, unsubscribe anytime).
• Scout — $7.99 per month: Up to 3 targeted roles a week (75%+ CV fit); 12 custom ATS CVs a month; 12 cover letters a month; Weekly email digest; Saved roles and document library.
• Blitz — $19.99 per month: 20 high-fit roles a week; 80 custom ATS CVs a month; 80 cover letters a month; 20 career gap analyses a month; Priority email support; Early access to new features.

Recurring billing

• Paid plans are monthly subscriptions. When you check out you authorise us, through our payment processor, to charge the same amount each month until you cancel.
• Prices are shown in US dollars. Taxes are added where required by your location.
• Your renewal date is the same day each month, and you can see your current period in the Plan tab.
• If a payment fails, the processor retries. If it keeps failing, your plan drops to Free and paid features stop until payment succeeds.

Cancelling

• Cancel any time from the Plan tab in your dashboard.
• Cancelling stops the next charge; your paid access continues to the end of the period you already paid for.
• There is no cancellation fee and no minimum term.
• Your account, saved roles and generated documents stay available on the Free plan after cancelling.

Upgrading and downgrading

• Upgrading takes effect immediately and raises your allowances for the current period; counters already used stay as they are.
• Downgrading takes effect at the end of the current paid period, so you keep what you paid for.
• Moving between paid plans is done from the Plan tab.

Refunds

We would rather fix a problem than keep money you feel you did not get value from, so please write to us before disputing a charge.

• If you were charged for a month in which you have not used any CV, cover letter or gap analysis allowance, write to support@madebydoc.com and we will normally refund that month.
• Once generation allowances have been used in a billing period, that period is generally not refundable, because the AI processing cost has already been incurred.
• Duplicate charges, charges after a confirmed cancellation, and billing errors are always refunded in full.
• If a paid feature was unavailable for a meaningful part of your period, tell us and we will offer a credit or a partial refund.
• Nothing here removes refund or cancellation rights you have under consumer protection law where you live.

Price changes

If we change a plan price, existing subscribers get notice by email before it applies, and can cancel or downgrade before the new price is charged.

Contact and dispute resolution

Questions, privacy requests, billing issues and complaints all go to support@madebydoc.com. We aim to send a first response within two business days, and to resolve privacy requests within 30 days.

If something goes wrong, please contact us first so we can try to fix it. Most issues are billing or data questions we can settle by email without any formal process.