Customer Service Representative Senior
Optum/UHG · Dallas, Texas, United States · US
Other
Remote
physician
Pharmacist
Demand65
Career growth45
Healthcare fit42
Remote potential85
5-year outlook
Likely an hourly customer service role with modest salary growth; advancement may come through team lead, supervisor, or specialized claims/authorization roles. Exact figures vary by location and experience.
Clinical license
Not required
Applicant reach
moderate
Seniority
junior
Employment type
–
Date found
2026-10-02
Intelligence details
Flexible work details
- Eligible countries
- United States
- Profession fit
- physician, Pharmacist
- Rate period
- Hourly
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Consider if you want an entry point into payer/health plan operations and are comfortable with call-center style work. It is less suitable for clinicians seeking high-level strategy, clinical review, or leadership roles.
Who should apply
Healthcare graduates, allied health professionals, nurses, and IMGs seeking non-clinical payer/insurance experience; those with claims, authorization, or Medicare/HMO exposure.
CV angle
Frame clinical experience as provider-facing communication, understanding of authorizations/referrals, insurance workflows, and patient advocacy. Highlight any claims, billing, Medicare/HMO, EHR, or customer service exposure and Excel/Access skills.
Skills to highlight
- Customer service
- Claims processing
- Authorizations and referrals
- Medicare and HMO knowledge
- Provider contract interpretation
- Microsoft Excel/Access
- Billing practices
- Communication and conflict resolution
Role summary
Senior customer service representative supporting providers, health plans, and IPA staff by resolving claims, authorization, and referral issues via phone, logging concerns, and ensuring timely follow-up.
We publish our own intelligence summary, never the full job description. Always confirm details with the employer when you apply.