Client Support Supervisor
Talkspace · New York, NY (Remote) · US
Digital Health
Remote
Dentist
Demand64
Career growth58
Healthcare fit60
Remote potential92
5-year outlook
Likely stable supervisory pay within digital health operations, with growth depending on progression into support operations management or broader healthcare operations leadership. Compensation is not disclosed, so exact salary cannot be inferred.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
–
Date found
2026-10-20
Intelligence details
Flexible work details
- Eligible countries
- United States
- License jurisdiction
- US
- Profession fit
- Dentist
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth applying if you have prior team lead, customer support, call center, or healthcare operations experience and want a remote digital mental health operations role. Less compelling for clinicians seeking clinical, informatics, research, or strategy work.
Who should apply
Nurses, allied health professionals, or healthcare graduates with customer service, call center, patient access, or team leadership experience who want to move into digital health operations. Clinicians with supervisory experience in patient support or service quality may be strongest.
CV angle
Frame real clinical and healthcare experience as transferable operations leadership: team coaching, patient communication, complaint de-escalation, quality improvement, scheduling, performance metrics, and stakeholder coordination. Quantify any team performance, service resolution, or process improvement outcomes, and mention CRM/ticketing/QA tools only if genuinely used.
Skills to highlight
- Team leadership and coaching
- Performance management and feedback
- CRM and ticketing queue management
- SLA/KPI monitoring
- Quality assurance and coaching documentation
- Staffing and scheduling
- Customer service and complaint resolution
- Healthcare payer or mental health operations context
Role summary
Lead and develop a remote team of client support representatives at a digital mental health company, managing CRM queues, performance and quality metrics, coaching, staffing, hiring support, payroll tasks, and cross-team issue resolution.
We publish our own intelligence summary, never the full job description. Always confirm details with the employer when you apply.