Care Specialist (After Hours)
Care.com · United States · US
Other
Remote
Not yet analysed
Demand55
Career growth35
Healthcare fit35
Remote potential85
Salary band
USD 19 – 24
5-year outlook
Entry-level hourly customer service pay with limited salary growth unless moving into care operations, benefits navigation, or other healthcare-adjacent roles. Raises are likely tied to performance and level rather than clinical credentials.
Clinical license
Not required
Applicant reach
broad
Seniority
entry
Employment type
full-time
Date found
2026-10-26
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Rate period
- Hourly
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Consider this only if you need remote after-hours income and want exposure to care navigation, EAP, and benefits operations. It is not a strong clinical-to-non-clinical career step and pay is modest.
Who should apply
Healthcare graduates, allied health professionals, or nurses seeking remote entry-level non-clinical work; candidates with customer service or human services experience who are comfortable with crisis/EAP calls and KPI-driven support work.
CV angle
Frame clinical and healthcare experience as transferable member support and care navigation: empathetic communication, sensitive conversation handling, resource referral, escalation, eligibility/benefits knowledge, and accurate documentation in EHR/CRM systems. Do not overstate clinical decision-making or claim duties beyond your actual scope.
Skills to highlight
- Empathetic member communication
- Crisis resource navigation
- EAP and mental health referral
- CRM documentation
- Eligibility verification
- KPI and SLA performance
- Multi-tasking across phone, email, and chat
- Care coordination and resource guidance
Role summary
Remote after-hours member support role answering calls, emails, and chats to help families navigate care solutions, corporate benefits, EAP/mental health resources, and urgent crisis resources. Includes eligibility verification, CRM documentation, and meeting service-level and customer satisfaction KPIs.
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