Tech Support Consultant - ITSM Incident Management
Optum/UHG · Quezon City, National Capital Region, Philippines · US
Health Tech
–
Pharmacist
Demand70
Career growth55
Healthcare fit35
Remote potential60
5-year outlook
Likely stable mid-level IT operations compensation with moderate growth; advancement into incident/problem management leadership or IT service delivery management may increase earnings, but exact figures depend on location and experience.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
–
Date found
2026-10-03
Intelligence details
Flexible work details
- Side income
- Classified as side-income friendly
- Engagement type
- Contract
- Hours
- Variable hours
- Eligible countries
- United States
- Profession fit
- Pharmacist
Why this was classified this way
- contract
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Consider only if you have prior IT support, ITSM, or healthcare IT operations experience and want a health-tech operations role; it is not a direct clinical-to-nonclinical transition for most clinicians.
Who should apply
Clinicians with IT/ITSM experience, health informatics backgrounds, or nurses/doctors who have worked with EHR downtime, incident command, or clinical systems support.
CV angle
Frame clinical experience as operational leadership under pressure: incident escalation, stakeholder communication, documentation, root-cause follow-up, and understanding of care delivery impact. Highlight any ITIL, service desk, EHR, or downtime procedure experience.
Skills to highlight
- Incident Management
- Problem Management
- ITSM
- Major Incident Response
- Stakeholder Communication
- Root Cause Analysis
- Change Management
- Clinical Workflow Knowledge
Role summary
An IT service management consultant role at Optum/UHG responsible for leading major incident response, coordinating war rooms, documenting incidents, and governing problem management records to restore and improve care delivery technology services.
We publish our own intelligence summary, never the full job description. Always confirm details with the employer when you apply.