Solutions Analyst (Acute and Payer-General Support)
PointClickCare · United States · US
Health Tech
Remote/Hybrid — check advert
Not yet analysed
Demand72
Career growth62
Healthcare fit78
Remote potential65
Salary band
USD 58k – 63k
5-year outlook
Likely stable with moderate salary progression in health-tech support. Stronger long-term upside comes from moving into implementation, customer success, product specialist, or clinical informatics roles; exact pay depends on location and experience.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-10-18
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Rate period
- Annual
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering for tech-savvy clinicians who want a health-tech entry point and enjoy customer-facing troubleshooting. Less suitable for clinicians seeking clinical practice, high autonomy, or roles without shift/travel expectations.
Who should apply
Nurses, allied health professionals, and healthcare graduates with EHR/EMR exposure, strong customer service skills, and comfort with software troubleshooting. Clinicians with long-term care, acute care, or payer workflow knowledge may be especially competitive.
CV angle
Frame real clinical experience around clinical workflow knowledge, EHR/EMR use, patient-care operations, customer service, training/support, escalation handling, and cross-functional communication. Highlight any technical troubleshooting, log review, SaaS support, documentation, or integration exposure without inventing technical experience.
Skills to highlight
- Clinical workflow understanding
- EHR/EMR support
- Technical troubleshooting
- Log analysis
- Customer communication
- Cross-functional collaboration
- SaaS/cloud software support
- Knowledge base documentation
Role summary
A customer-facing health-tech support analyst role focused on helping clients configure, use, and troubleshoot clinical software. The analyst manages technical and integration issues, escalates high-priority cases, and collaborates internally to support clinical workflows in long-term and post-acute care.
We publish our own intelligence summary, never the full job description. Always confirm details with the employer when you apply.