Manager, Customer Experience
Flatiron Health · NY office · US
Health Tech
On-site
Not yet analysed
Demand80
Career growth75
Healthcare fit60
Remote potential70
5-year outlook
Competitive for health tech customer success management roles, with potential for growth into senior leadership positions; exact figures vary by location and company.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
–
Date found
2026-09-08
Intelligence details
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Sign in to startWhy this is worth applying to
Clinicians with prior customer success, operations, or client management experience in healthcare should consider this role as a strong pivot into health tech. Pure clinical experience without operational or customer-facing management may not be sufficient.
Who should apply
Doctors, nurses, or allied health professionals with 4+ years in healthcare operations, customer success, or client enablement, especially those familiar with oncology or real-world evidence.
CV angle
Highlight clinical domain expertise in oncology and real-world evidence, plus any experience in training, onboarding, process improvement, or team leadership. Frame clinical experience as evidence of understanding customer needs and complex data.
Skills to highlight
- Customer Success Management
- Onboarding & Training
- SOP Development
- Team Leadership
- Healthcare Domain Knowledge
- Data Literacy
- Process Optimization
- Stakeholder Communication
Role summary
Lead a team of Customer Success Specialists at Flatiron Health to manage post-signature client onboarding, training, and support for real-world evidence solutions in oncology.
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