Head of Enterprise Customer Success
Heidi Health · Melbourne · AU
Posted 60+ days ago
Health Tech
Hybrid
Not yet analysed
Demand85
Career growth90
Healthcare fit45
Remote potential70
5-year outlook
As a senior leadership role in a high-growth health tech startup, compensation is likely to be competitive with top-tier SaaS customer success leadership, including base salary, equity, and performance bonuses. Exact figures depend on company stage and location, but the trajectory is strong given the sector's growth.
Clinical license
Not required
Applicant reach
narrow
Seniority
senior
Employment type
full-time
Date found
2026-08-26
Intelligence details
Why this is worth applying to
Clinicians with significant business or tech leadership experience should consider this role as a way to leverage clinical domain expertise in a high-impact, non-clinical capacity. However, it is not suitable for clinicians without prior customer success or SaaS management experience.
Who should apply
Clinicians who have transitioned into customer success, account management, or product leadership in health tech, and have 8+ years of relevant experience including team leadership. Also suitable for healthcare professionals with an MBA and strong B2B SaaS background.
CV angle
Frame clinical experience as deep domain expertise in healthcare workflows and clinician pain points, which is directly relevant to understanding enterprise customer needs. Highlight any leadership, project management, or cross-functional collaboration experience, and quantify impact (e.g., improved efficiency, patient outcomes). Emphasize familiarity with healthcare regulations and stakeholder management.
Skills to highlight
- Customer success strategy
- SaaS retention metrics (NRR, GRR)
- Team leadership and mentoring
- Enterprise account management
- Pilot-to-partnership conversion
- Cross-functional collaboration with product and sales
- Data-driven decision making
- Healthcare domain knowledge
Role summary
Heidi Health is hiring a Head of Enterprise Customer Success to lead customer success for their fastest-growing enterprise segment. This role owns net retention, drives account growth, builds CS processes, and partners with sales and product to ensure enterprise customers succeed with their AI scribe products.
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