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Customer Support Engineering Lead - London

Heidi Health · London · AU

Health Tech
Hybrid
Not yet analysed
Demand85
Career growth88
Healthcare fit72
Remote potential45
5-year outlook
Given the rapid growth of AI healthcare platforms and the leadership nature of this role, salary potential is strong, likely in the high six-figure range in London within 3-5 years, with equity upside. Exact figures depend on company stage and individual performance.
Clinical license
Not required
Applicant reach
moderate
Seniority
lead
Employment type
full-time
Date found
2026-09-24

Intelligence details

Why this is worth applying to

Clinicians with a strong technical background (e.g., informatics, health tech, or prior engineering experience) should consider this role as a high-impact non-clinical career pivot. It leverages clinical insight to improve AI tools while leading a technical team, but requires proven engineering and leadership skills.

Who should apply

Doctors, nurses, or allied health professionals with prior software engineering, health informatics, or technical support experience, especially those who have led teams and are comfortable with logs, traces, and observability tools.

CV angle

Highlight clinical workflow knowledge as a differentiator for understanding customer pain points, and emphasize any technical troubleshooting, team leadership, and process improvement achievements. Frame clinical experience as domain expertise that enhances product feedback and escalation quality.

Skills to highlight

  • Technical troubleshooting
  • Root cause analysis
  • Team leadership and coaching
  • Observability tools (e.g., Datadog)
  • SLA management
  • Cross-functional collaboration
  • Process automation
  • Customer communication

Role summary

Lead a team of support engineers at a fast-growing healthcare AI company, owning L2 support operations, resolving complex technical issues, and driving product improvements based on customer feedback.

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