Customer Support Engineer - London
Heidi Health · London · AU
Health Tech
Hybrid
Not yet analysed
Demand85
Career growth80
Healthcare fit65
Remote potential40
5-year outlook
Support engineers in health tech typically see competitive salaries with growth potential as they move into senior support or product roles. Given Heidi's rapid growth, compensation likely includes equity upside.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-09-24
Intelligence details
Why this is worth applying to
Clinicians with strong technical aptitude and some support experience should consider this role to leverage clinical insight in a high-growth AI health tech company. It's a bridge into health tech without requiring coding, but the 2-year support requirement may be a hurdle.
Who should apply
Doctors, nurses, or allied health professionals who have tinkered with software, done IT support, or have experience with EHRs and want to move into health tech. Also healthcare graduates with tech support internships.
CV angle
Highlight clinical workflow knowledge, experience with EHRs or medical software, and any troubleshooting or technical problem-solving in clinical settings. Emphasize ability to understand clinician pain points and communicate technical issues.
Skills to highlight
- Technical troubleshooting
- Customer communication
- Clinical workflow understanding
- Product knowledge
- Problem-solving
- Collaboration with engineering teams
- AI/health tech familiarity
Role summary
A Customer Support Engineer at Heidi Health provides technical support for their AI scribe product, handling escalations, debugging issues, and collaborating with engineering to ensure reliability in clinical settings.
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