Customer Support Agent
Heidi Health · Makati City · AU
Posted 60+ days ago
Health Tech
Hybrid
Not yet analysed
Demand70
Career growth60
Healthcare fit65
Remote potential75
5-year outlook
Customer support roles in health tech typically see moderate salary growth, with potential to move into customer success, implementation, or product roles. Exact figures vary by location and company stage, but health tech support roles often pay above average for support positions.
Clinical license
Not required
Applicant reach
broad
Seniority
entry
Employment type
full-time
Date found
2026-08-26
Intelligence details
Why this is worth applying to
This is a good entry point for clinicians looking to break into health tech, especially those interested in AI applications in healthcare. The role leverages clinical empathy and communication skills, and offers exposure to a fast-growing startup.
Who should apply
Clinicians (doctors, nurses, allied health) with strong communication skills and an interest in health tech, particularly those who enjoy helping others and problem-solving. Also suitable for healthcare graduates seeking non-clinical experience.
CV angle
Highlight clinical experience as a foundation for understanding customer needs and providing empathetic, context-aware support. Emphasize communication, problem-solving, and ability to work in high-pressure environments.
Skills to highlight
- Empathetic communication
- Problem-solving
- Healthcare domain knowledge
- Customer service
- Technical troubleshooting
- Documentation
- Cross-functional collaboration
Role summary
A customer support agent at Heidi Health provides frontline support to healthcare professionals using AI-powered clinical tools, handling queries via chat, email, and phone, troubleshooting issues, and ensuring a positive customer experience.
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