Customer Success Program Manager (m/f/d)
Intuitive · Germany
Health Tech
Remote
physician
Demand78
Career growth75
Healthcare fit68
Remote potential55
5-year outlook
Likely a competitive medical-device customer success and program management role with progression toward senior customer success, account leadership, or commercial program roles. Exact salary depends on location, experience, and whether the role is field-based or hybrid.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-11-08
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Profession fit
- physician
- Rate period
- Annual
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering for clinicians with customer-facing, account management, implementation, training, or project management experience who want to move into medical device/health tech. Pure clinicians without commercial or customer-success exposure may find the 5+ year experience bar difficult.
Who should apply
Doctors, nurses, allied health professionals, and healthcare graduates with experience in clinical sales, customer success, account management, implementation, training, quality improvement, or project management, especially those fluent in German and English and interested in surgical robotics or digital health adoption.
CV angle
Reframe real clinical experience around customer/stakeholder engagement, onboarding and training, workflow adoption, cross-functional collaboration, process improvement, metrics, and change management. Highlight German/English communication, CRM or reporting tools if genuinely used, and any projects involving medical devices, surgical programs, digital tools, or clinician adoption without fabricating commercial experience.
Skills to highlight
- Customer Success
- Account Management
- Project Management
- Stakeholder Management
- Clinical Workflow Knowledge
- Cross-functional Collaboration
- CRM / Salesforce
- German and English Communication
Role summary
Customer Success Program Manager at Intuitive responsible for onboarding healthcare customers, driving adoption of robotic surgery programs and digital solutions, monitoring success metrics, running business reviews, and advocating for customers across Sales, Marketing, Training, Service, and Finance.
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