Customer Success Manager, West
Heidi Health · Vancouver · AU
Posted 60+ days ago
Health Tech
Hybrid
Not yet analysed
Demand80
Career growth85
Healthcare fit85
Remote potential80
5-year outlook
Customer Success Managers in health tech typically see strong salary growth, especially with AI product experience. Expect competitive base plus variable compensation, with potential for advancement to senior CSM or leadership roles.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-09-06
Intelligence details
Why this is worth applying to
Clinicians with operational experience and an interest in AI-driven healthcare should consider this role—it leverages clinical insight to drive product adoption and offers a clear path into health tech. The 3-5 year CSM requirement may be flexible for candidates with strong healthcare domain expertise.
Who should apply
Doctors, nurses, or allied health professionals with experience in healthcare workflows, project management, or change management, especially those who have used AI tools in clinical settings.
CV angle
Highlight clinical workflow understanding, experience managing multi-stakeholder relationships (e.g., between clinical and administrative teams), and any involvement in technology adoption or quality improvement initiatives. Emphasize ability to translate clinical complexity into business value.
Skills to highlight
- Stakeholder management
- Data analytics
- Project management
- Change management
- Healthcare domain knowledge
- Communication
- Customer relationship management
Role summary
A Customer Success Manager at Heidi Health manages a portfolio of mid-market healthcare organizations, driving adoption of an AI care partner through strategic success plans, pilots, implementations, and QBRs, while ensuring renewals and expansion.
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