Customer Success Manager, SMB
Zocdoc · New York, NY · US
Posted 60+ days ago
Sales
On-site
Not yet analysed
Demand70
Career growth70
Healthcare fit60
Remote potential60
5-year outlook
Competitive for CSM roles in health tech, with potential for growth into senior CS or sales leadership. Exact figures vary by location and performance.
Clinical license
Not required
Applicant reach
broad
Seniority
mid
Employment type
–
Date found
2026-09-06
Intelligence details
Why this is worth applying to
Clinicians with strong communication and relationship-building skills can leverage their healthcare knowledge to excel in this role. It's a solid entry into health tech, but candidates must demonstrate sales or customer success aptitude.
Who should apply
Doctors, nurses, or allied health professionals with customer-facing experience, an interest in health tech, and comfort with sales conversations.
CV angle
Highlight clinical experience as evidence of understanding provider workflows, patient needs, and practice operations. Emphasize communication, problem-solving, and ability to build trust with stakeholders.
Skills to highlight
- Communication
- Relationship building
- Data analysis
- Product knowledge
- Sales
- Project management
Role summary
A customer success manager at Zocdoc manages existing provider accounts, drives product adoption, and upsells features to improve practice performance and retention.
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