Customer Success Manager, SMB
Zocdoc · New York, NY · US
Posted 60+ days ago
Health Tech
On-site
Not yet analysed
Demand80
Career growth75
Healthcare fit82
Remote potential60
5-year outlook
Competitive base salary plus commission, with potential to advance into senior customer success, account management, or sales leadership roles in the health tech sector. Exact figures vary by location and performance.
Clinical license
Not required
Applicant reach
broad
Seniority
mid
Employment type
–
Date found
2026-08-26
Intelligence details
Why this is worth applying to
Clinicians with practice management experience should consider this role to leverage their healthcare knowledge in a tech environment, with strong growth potential in customer success and sales. The role offers a mix of relationship building and strategic advisory, making it a solid non-clinical transition.
Who should apply
Doctors, nurses, and allied health professionals who have experience with practice operations, patient flow, and provider communication, and who are interested in health tech and customer success.
CV angle
Highlight clinical experience in practice settings, understanding of provider workflows, patient scheduling, and insurance processes. Emphasize any experience with training, onboarding, or improving operational efficiency, and frame clinical communication skills as transferable to stakeholder management and client advisory.
Skills to highlight
- Relationship building
- Healthcare operations knowledge
- Product training and adoption
- Sales and upselling
- Project management
- Data-driven decision making
- Stakeholder communication
Role summary
A Customer Success Manager at Zocdoc manages existing provider accounts, drives product adoption, upsells features, and ensures provider satisfaction to maximize their performance on the platform.
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