Customer Success Manager (SMB)
Heidi Health · Melbourne · AU
Posted 60+ days ago
Health Tech
Hybrid
Not yet analysed
Demand80
Career growth85
Healthcare fit85
Remote potential50
5-year outlook
Customer success managers in health tech typically see competitive salaries with growth potential as the company scales. With 2+ years experience, base salaries in Australia are likely in the AUD 90k–120k range, plus variable incentives, but exact figures depend on company stage and performance.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-08-26
Intelligence details
Why this is worth applying to
This is a strong opportunity for clinicians with some business or customer-facing experience to enter health tech. It directly leverages clinical knowledge to drive adoption of AI scribe tools, making it a natural fit for those who understand clinical workflows and want to impact healthcare at scale.
Who should apply
Doctors, nurses, and allied health professionals who have experience with EHRs, clinical documentation, and practice workflows, and who are interested in customer success, implementation, or health tech roles. Also suitable for healthcare graduates with strong communication and data skills.
CV angle
Highlight clinical experience as a foundation for understanding customer pain points and workflows. Emphasize any experience with training, coaching, or leading change in clinical settings. Frame data analysis skills (e.g., using EHR metrics) as evidence of ability to translate data into action. Use language from the job description like 'stakeholder management', 'adoption', 'value realization'.
Skills to highlight
- Stakeholder management
- Clinical workflow analysis
- Training and coaching
- Data analysis and interpretation
- Communication and presentation
- Project management
- Customer relationship building
Role summary
Manage the full lifecycle of SMB healthcare customers for Heidi's AI scribe, from pre-sales and implementation to adoption, expansion, and renewal. Act as a trusted partner, driving measurable clinical and operational outcomes while collaborating with internal teams.
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