Customer Success Manager, Mid-Market
Heidi Health · London · AU
Health Tech
Hybrid
Not yet analysed
Demand80
Career growth75
Healthcare fit60
Remote potential70
5-year outlook
Competitive SaaS CSM compensation with base plus variable, likely to grow with the company's rapid expansion and market position.
Clinical license
Not required
Applicant reach
broad
Seniority
mid
Employment type
full-time
Date found
2026-09-23
Intelligence details
Why this is worth applying to
Clinicians with prior customer success or sales experience, or those with deep clinical workflow knowledge and a willingness to develop commercial skills, should consider this role. It offers a strong entry into health tech with a fast-growing company, but the quota-driven nature may not suit everyone.
Who should apply
Doctors, nurses, or allied health professionals who have transitioned to customer success or have sales experience, or those with strong understanding of clinical documentation and AI tools who are eager to learn commercial account management.
CV angle
Highlight clinical experience as domain expertise, emphasizing ability to understand customer pain points, communicate with clinicians, and translate clinical workflows into product value. Frame any experience with EHRs, documentation, or AI scribes as relevant.
Skills to highlight
- Account management
- Pipeline management
- Communication
- Healthcare domain knowledge
- Data analysis
- HubSpot
- Renewal and expansion strategies
Role summary
Customer Success Manager owning a portfolio of ~50 mid-market healthcare accounts, driving renewals, expansions, and revenue growth for an AI scribe platform.
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