Customer Success Manager, Mid-Market - Expression of Interest
Heidi Health · New York · AU
Health Tech
On-site
physician
Demand78
Career growth80
Healthcare fit80
Remote potential70
5-year outlook
Likely competitive health-tech customer success compensation with variable pay tied to retention and expansion; over five years, strong performers can progress to senior/enterprise CSM or CS leadership, but exact salary depends on location and quota structure.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-10-22
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- Australia, United States, Canada, United Kingdom
- Profession fit
- physician
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering if you want a health-tech customer success path and can frame clinical/operational experience as stakeholder management and adoption work; note this is an expression of interest, not a live vacancy, and mid-market CSM roles typically expect 3–5 years relevant experience.
Who should apply
Clinicians with healthcare operations, informatics, implementation, training, or account-management exposure—especially nurses, doctors, pharmacists, or allied health professionals who have led workflow change, EHR rollouts, quality improvement, or multi-stakeholder projects.
CV angle
Translate clinical work into customer-success language: multi-stakeholder relationship management, clinical workflow adoption, training/education, change management, metrics/QBRs, pilot design, and cross-functional collaboration with operations, IT, and leadership. Quantify adoption, training, process improvement, and stakeholder outcomes without inventing SaaS experience.
Skills to highlight
- Customer Success
- Account Management
- Healthcare SaaS
- Implementation and Pilots
- Stakeholder Management
- Change Management
- Data Analytics
- Retention and Expansion
Role summary
Customer Success Manager for Heidi Health's mid-market healthcare accounts, owning 20–30 accounts and driving adoption, pilots, implementations, QBRs, retention, and expansion for an AI care platform.
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