Customer Success Manager I
Lyra Health · United States · US
Health Tech
Remote
Not yet analysed
Demand72
Career growth68
Healthcare fit58
Remote potential65
Salary band
USD 85k – 117k
5-year outlook
Likely competitive health-tech customer success compensation with base plus variable/renewal incentives; growth depends on account outcomes and progression into senior/enterprise customer success or leadership. Exact salary is not stated.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-11-08
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Rate period
- Annual
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth applying if you already have client/account management, healthcare benefits, or health-tech customer success experience and want a mission-driven mental health company. Clinicians without commercial customer success exposure may find the 5+ year requirement a significant barrier.
Who should apply
Clinicians with prior customer success, account management, healthcare benefits/HR, consulting, or health-tech operations experience; nurses, doctors, pharmacists, or allied health professionals who have led client relationships, employer health programs, or cross-functional implementation projects.
CV angle
Frame real clinical and healthcare experience as stakeholder management, customer education, cross-functional collaboration, data-informed decision-making, and project delivery. Quantify patient/customer outcomes and any account, program, or service-line ownership; avoid claiming renewals or customer success experience you do not have.
Skills to highlight
- Customer relationship management
- Stakeholder communication
- Account health monitoring
- Renewals and expansion support
- Data storytelling
- Cross-functional collaboration
- Project management
- Healthcare/employee benefits domain knowledge
Role summary
Manage relationships with mid-market employer customers for a mental health benefits company, owning renewals, account health, utilization reviews, customer communication, and cross-functional work with product, clinical, data science, and legal teams.
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