Customer Health Supervisor
RealTime eClinical Solutions · United States · US
Health Tech
Remote
Not yet analysed
Demand68
Career growth62
Healthcare fit62
Remote potential95
Salary band
USD 80k – 90k
5-year outlook
Likely a salaried health-tech customer operations supervisory role with moderate upward potential toward Customer Health Manager or broader support operations leadership. Compensation will depend on SaaS and clinical research experience, but no salary range is posted.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-10-18
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Rate period
- Annual
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering for clinicians with clinical research exposure and prior customer support or team lead experience who want health-tech operations leadership. Less suitable for clinicians without SaaS/support leadership experience or those seeking a purely clinical or entry-level non-clinical role.
Who should apply
Clinicians with clinical trial coordination, research site, or eClinical software exposure plus customer-facing support and team leadership experience; nurses, pharmacists, doctors, IMGs, or healthcare graduates who have led support/operations teams in SaaS or healthcare technology.
CV angle
Frame real clinical research or healthcare operations experience around customer/case management, triage and escalation, SLA or turnaround accountability, cross-functional communication, training/mentoring, and documentation standards. Emphasize any SaaS, help desk, ticketing, customer success, or team lead experience without inventing non-clinical titles.
Skills to highlight
- Customer support operations
- Team supervision and coaching
- Clinical trial operations knowledge
- SaaS/cloud software support
- Case queue and SLA management
- Escalation management
- Cross-functional collaboration
- Training and onboarding
Role summary
Supervises Tier 1 customer support and Tier 2 product health operations for a clinical research SaaS company, managing case queues, SLAs, escalations, coaching, and white-glove customer communication.
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