Service Desk Analyst - Clinical Applications Support - Remote (Des Moines, IA, U
NTT DATA · United States · US
Health Informatics
Remote
physician
Dentist
Demand75
Career growth60
Healthcare fit60
Remote potential85
Salary band
USD 44k – 49k
5-year outlook
Entry-level IT support salary, likely modest. With experience and certifications, can progress to clinical application analyst, informatics specialist, or IT support lead, with improved earning potential.
Clinical license
Not required
Applicant reach
broad
Seniority
entry
Employment type
full-time
Date found
2026-10-02
Intelligence details
Flexible work details
- Side income
- Classified as side-income friendly
- Engagement type
- Temporary
- Hours
- Variable hours
- Eligible countries
- United States
- Profession fit
- physician, Dentist
- Rate period
- Annual
Why this was classified this way
- temporary
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
A practical entry point into healthcare IT for clinicians with customer service aptitude, but be prepared for shift work and call center metrics; less suitable for those seeking clinical practice or high autonomy.
Who should apply
Nurses, allied health professionals, healthcare graduates, and IMGs with strong customer service and basic technical troubleshooting skills who want to pivot into health IT or clinical applications support.
CV angle
Emphasize clinical workflow knowledge, EHR/EMR familiarity, patient-facing communication, de-escalation, documentation, and any help desk or customer service experience. Frame clinical background as an asset for understanding clinician needs and translating technical issues.
Skills to highlight
- Clinical application support
- Epic/Cerner/McKesson/Meditech
- Technical troubleshooting
- Incident documentation
- Ticketing systems
- Customer service
- Healthcare workflows
- Communication
Role summary
Remote service desk analyst supporting clinical applications for healthcare providers, handling inbound calls, troubleshooting EHR and application issues, documenting incidents, and escalating complex problems in a 24x7 environment.
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