Quality Complaint Specialist
Hims & Hers · London, England · US
Quality Improvement
On-site
Not yet analysed
Demand70
Career growth75
Healthcare fit85
Remote potential80
5-year outlook
Quality complaint specialists in pharma/telehealth typically see steady salary growth, with potential to move into quality assurance management or regulatory affairs roles. Exact figures vary by location and experience, but the role offers a solid career path in healthcare quality.
Clinical license
Not required
Applicant reach
moderate
Seniority
mid
Employment type
full-time
Date found
2026-09-17
Intelligence details
Why this is worth applying to
This is a strong opportunity for pharmacists or allied health professionals with an eye for detail and interest in regulatory compliance. It offers a non-clinical path within a high-growth telehealth company, with remote flexibility.
Who should apply
Pharmacists with experience in dispensing, compounding, or quality assurance; allied health professionals with regulatory knowledge; healthcare graduates interested in pharma quality.
CV angle
Highlight any experience with medication dispensing, compounding, quality checks, adverse event reporting, or regulatory documentation. Emphasize familiarity with pharmaceutical regulations and attention to detail.
Skills to highlight
- Complaint investigation
- Root cause analysis
- CAPA management
- Regulatory compliance (MHRA, GPhC)
- Pharmaceutical quality systems
- Documentation and record keeping
- Cross-functional collaboration
Role summary
The Quality Complaint Specialist at Hims & Hers manages product quality complaints for both commercial and compounded medications, ensuring regulatory compliance and patient safety through investigation, documentation, and CAPA tracking.
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