Senior Director, US Employer Operations - Head of Medical Call Centers
Cigna · 8 Locations · US
General Business
–
Not yet analysed
Demand52
Career growth48
Healthcare fit32
Remote potential30
5-year outlook
Senior director-level compensation at a large national payer typically sits well above clinical salaries, with base plus bonus and long-term incentives, but no figures are stated here. Outlook is stable rather than explosive, tied to payer cost-containment and service operations investment.
Clinical license
Not required
Applicant reach
narrow
Seniority
executive
Employment type
–
Date found
2026-10-20
Intelligence details
Flexible work details
- Eligible countries
- United States
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Only worth pursuing if you are a clinician who has already run large contact-center or clinical operations teams and can evidence service metrics, workforce planning, and budget ownership. For most clinicians exploring non-clinical careers this is too senior and too operations-specific.
Who should apply
Physicians or nurses with prior director-level operational leadership (call centers, telehealth operations, utilization management operations, or large multidisciplinary service lines), plus MBA/MHA-trained clinicians with payer or health-plan experience.
CV angle
Reframe clinical leadership as operational leadership: quantify team size managed, service-level and access metrics improved, throughput and scheduling efficiency, quality/compliance outcomes, and budget or vendor responsibility. Emphasize payer-facing work (employer health plans, utilization management, member/patient experience) and any contact-center, telehealth, or triage-line oversight rather than clinical duties themselves.
Skills to highlight
- Contact center / clinical triage line operations
- KPI and service-level performance management
- Workforce planning and scheduling at scale
- Cross-functional leadership across clinical and non-clinical teams
- Budget ownership and vendor management
- Member/patient experience improvement
- Regulatory and quality compliance (CMS, accreditation)
- Change management and process redesign
Role summary
A senior payer operations leadership role at Cigna overseeing medical call center performance for US employer (commercial) accounts — accountable for service levels, member experience, staffing, and operational results rather than clinical care delivery.
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