Client Success Director
Joint Academy · United States · US
Implementation Specialist
Remote
physician
Dentist
Demand78
Career growth72
Healthcare fit74
Remote potential55
Salary band
USD 120k – 200k
5-year outlook
Likely a salaried director-level health-tech customer success/implementation role with growth tied to company scaling; compensation should be benchmarked against enterprise health-tech/SaaS customer-success leadership rather than clinical pay scales.
Clinical license
Not required
Applicant reach
moderate
Seniority
senior
Employment type
full-time
Date found
2026-10-28
Intelligence details
Flexible work details
- Engagement type
- Permanent
- Hours
- Full-time
- Eligible countries
- United States
- Profession fit
- physician, Dentist
- Rate period
- Annual
Listing via Himalayas.
Eligibility, licensing, and location restrictions can change. Always confirm details on the source posting before applying.
Why this is worth applying to
Worth considering for clinicians with operational, implementation, or customer-success experience who want a strategic health-tech role working across providers, payers, and employers. It is less suitable for clinicians without prior project management, stakeholder management, or commercial/ROI exposure.
Who should apply
Physical therapists, nurses, doctors, or allied health professionals with MSK/orthopedic workflow knowledge and experience in clinic operations, quality improvement, digital health implementation, customer success, or healthcare consulting. IMGs and healthcare graduates with strong project management and stakeholder skills may also be competitive.
CV angle
Reframe real clinical and operational experience into implementation and customer-success language: healthcare workflow design, clinician adoption, change management, multidisciplinary stakeholder engagement, quality/outcome metrics, payer or reimbursement exposure, and cross-functional project delivery. Quantify clinic operations, patient engagement, process improvements, and measurable outcomes without inventing commercial experience.
Skills to highlight
- Healthcare implementation
- Customer success
- Stakeholder management
- Clinical workflow analysis
- Change management and clinician adoption
- ROI and utilization reporting
- Reimbursement or revenue-cycle literacy
- Cross-functional project management
Role summary
Lead end-to-end onboarding and success for digital MSK care programs across physical therapy clinics, health systems, health plans, and employer populations. The role combines implementation leadership, strategic customer advising, clinician adoption, outcomes/ROI reporting, and cross-functional collaboration with sales, product, clinical, and operations teams.
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